Annex No. 12 (Model) — Methodology for monitoring and verification of accessibility

Accessibility statement

of Dalsia Ltd.

Part 1 (mandatory content)

Dalsia Ltd. is committed to making its website accessible in accordance with Article 58c of the Electronic Governance Act (Закон за електронното управление) and Articles 39 and 39a of the Ordinance on the general requirements for information systems, registers and electronic administrative services.

I. This accessibility statement applies to:

the website at https://dalsia.com/ (and https://dalsia.bg/).

II. Standard applied to ensure accessible content:

EN 301 549 V3.2.1 (2021-03) — Harmonised European Standard on accessibility requirements for ICT products and services (incorporating WCAG 2.1, levels A and AA).

III. Method used to prepare the statement:

• Third-party evaluation — Control Directorate of the Ministry of Innovation and Digital Transformation (Министерство на иновациите и дигиталната трансформация), simplified monitoring carried out in July 2026, ref. No. 26-00-280/25.06.2026.
• Subsequent self-assessment by Dalsia Ltd., carried out in September 2026 after the identified non-conformities had been remedied — an automated evaluation of every page of the website, combined with manual testing of keyboard accessibility, focus management and compatibility with assistive technologies.

IV. Compliance status:

Partially compliant with the requirements of the standard referred to above.

All non-conformities identified during the monitoring carried out by the Control Directorate of the Ministry of Innovation and Digital Transformation (ref. No. 26-00-280/25.06.2026) have been remedied; they are listed in Part V, item 1.

The remaining non-conformities set out in Part V, item 2 were identified by the company itself during a subsequent extended self-assessment covering the entire website, and are limited in scope.

V. Non-accessible content

1. Remedied non-conformities

The non-conformities identified during the monitoring have been remedied as follows:

2. Non-compliance with the accessibility requirements

During the extended self-assessment carried out in September 2026, Dalsia Ltd. identified the following remaining non-conformities, for which the company is taking action:

Indicative deadline for completion: 31 December 2026. The statement will be reviewed once these measures are complete.

3. Disproportionate burden

Not applicable. No derogation on grounds of disproportionate burden within the meaning of Articles 39 and 39a of the Ordinance has been invoked.

4. Content not within the scope of the applicable legislation

Not applicable.

VI. Feedback and contact information

(this mechanism is used to notify the responsible persons of any failure to meet the accessibility requirements (reports) and to request alternatives to non-accessible content)

VII. Enforcement procedure

Pursuant to Article 58d of the Electronic Governance Act, every report of a failure to meet the accessibility requirements is reviewed within one month (30 days) of its receipt; within the same period, measures are taken to remedy the non-conformity or an alternative is provided in an accessible format.

Should Dalsia Ltd. fail to respond to the report within the period indicated above, or fail to take the remedial measures set out in its response, the citizen or organisation that submitted the report may lodge a complaint with the Minister of e-Government.

Complaints may be submitted in the following ways:

• by e-mail to mail@egov.government.bg, quoting the subject “Complaint concerning a breach of the accessibility of websites”;
• through the registry office of the Ministry of e-Government (Министерство на електронното управление) at 6 Gen. Yosif V. Gurko St., 1000 Sofia;
• by postal service, in hard copy, to the address of the Ministry of e-Government — 6 Gen. Yosif V. Gurko St., 1000 Sofia;
• through the Secure Electronic Delivery System (Система за сигурно електронно връчване), by sending a message to the Ministry of e-Government.

Part 2 (optional content)

Dalsia Ltd. is committed to increasing the digital accessibility of its website and to achieving a level of accessibility higher than that required by law. The company carried out a thorough review of the entire website, not only of the pages that were monitored, and has made an accessibility check a mandatory step in the acceptance of new content and new functionality.

This statement is the English-language version of the accessibility statement of Dalsia Ltd. In the event of any discrepancy, the Bulgarian original published at https://dalsia.com/bg/accessibility shall prevail.